Shipping policy

Thank you for shopping at Shutterdrive. This Shipping Policy explains how we process and deliver orders placed through Shutterdrive.co.za. By placing an order with us, you agree to the terms set out below.

1. Shipping Coverage

Shutterdrive ships to physical addresses within the Republic of South Africa only. We do not currently ship internationally or to PO Box addresses.

2. Shipping Method

Orders are dispatched via reputable nationwide courier services (such as The Courier Guy or Aramex), with door-to-door delivery and tracking. The choice of courier is at our discretion based on the delivery destination and parcel size.

3. Shipping Cost

A flat shipping fee of R300 is charged on all orders within South Africa. This fee is calculated and displayed at checkout before payment is finalised, so there are no hidden costs.

4. Order Processing Time

Orders are processed within 1–2 business days of payment confirmation. Business days are Monday to Friday, excluding South African public holidays. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an email confirmation once your order has been dispatched, including your courier tracking number.

5. Estimated Delivery Times

Once your order has been handed over to the courier, estimated delivery times are:

• Main centres (Johannesburg, Pretoria, Cape Town, Durban, Gqeberha, Bloemfontein, East London): 2–4 business days
• Regional and outlying areas: 4–7 business days
• Remote and farm areas: 5–10 business days

These timeframes are estimates only and are not guaranteed. Delivery may be affected by courier capacity, weather, load shedding, public holidays, civil unrest, or other events outside our control. Shutterdrive is not liable for delays caused by the courier or by circumstances beyond our reasonable control, but we will assist in tracking and resolving any issues.

6. Order Tracking

Once your order has been dispatched, you will receive a tracking number by email. You can use this number on the courier's website to track your shipment in real time. If you have any difficulty tracking your order, please contact us at info@shutterdrive.co.za and we will assist.

7. Delivery Address

It is the customer's responsibility to provide a complete and accurate delivery address at the time of placing the order. Shutterdrive is not responsible for delays, additional charges, or non-delivery due to incorrect or incomplete address details supplied by the customer. Re-delivery to a corrected address will incur an additional courier fee, payable by the customer before re-shipment.

Please ensure that the delivery address is one where someone will be available during business hours (08:00 – 17:00) to receive and sign for the parcel.

8. Receiving Your Order

We strongly recommend inspecting the packaging and goods upon delivery before signing for the parcel. If the packaging is visibly damaged:

• Note the damage on the courier's delivery slip before signing;
• Take clear photographs of the damaged packaging and contents; and
• Notify us within 48 hours of delivery at info@shutterdrive.co.za, including your order number and the photographs.

Failure to report visible damage within 48 hours may affect our ability to claim against the courier and may impact your refund or replacement claim.

9. Failed Deliveries

If the courier is unable to deliver due to no one being available at the delivery address, the courier will follow their standard re-attempt or holding process (typically two re-attempts before the parcel is returned to the depot or to us). If the parcel is returned to Shutterdrive due to repeated failed delivery attempts or non-collection, re-shipment will incur an additional R300 courier fee, payable before re-shipment.

If the customer chooses to cancel the order at this stage, the original shipping fee is non-refundable.

10. Risk and Ownership of Goods

Risk in the goods passes to the customer upon delivery. Until delivery is completed, Shutterdrive bears the risk of loss or damage in transit, and any such loss or damage will be addressed in accordance with our Refund and Returns Policy.

Ownership of the goods passes to the customer upon receipt of full payment.

11. Lost Parcels

In the unlikely event that your parcel is lost in transit, please contact us at info@shutterdrive.co.za. We will lodge an investigation with the courier on your behalf. Couriers typically take 5–10 business days to confirm a parcel as lost. Once confirmed, we will arrange a replacement or refund at no additional cost to you.

12. Special Handling

Rolling door motors and gate motors are heavy and bulky items. Please ensure that someone is available at the delivery address who is physically able to receive and move the parcel. The courier is not responsible for carrying parcels into homes, garages, or upper floors.

13. Contact

For any questions or concerns about shipping, please contact us at:

Shutterdrive Email: info@shutterdrive.co.za Address: Unit 16, Prestige Business Park, 129 Albertina Serfontein Street, Manufacta, Roodepoort, 1724